Sub-Processors
Last updated: December 2025
| Sub-processor Name | Registered Address | Processing Activity | Location of Processing | Transfer Mechanism (if outside UK/EEA) |
|---|---|---|---|---|
| Microsoft Ireland Operations Limited | One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland | Youmanage client experience and management teams use the following applications to provide client support: Microsoft Office, Outlook, Teams, SharePoint | Ireland | N/A – Adequacy country (EEA) |
| Salesforce UK Limited | 110 Bishopsgate, London EC2N 4AY, UK |
Customer relationship management system, used to manage client contracts and billing,
and manage marketing campaigns. Marketing Cloud Account Engagement (formerly Pardot): email management system |
UK / EEA / US | US (Pardot) – (BCRs) |
| Pulsant Limited | The Yard, 14–18 Bell Street, Maidenhead, Berkshire, SL6 1BR, UK | Pulsant host the Youmanage application, including infrastructure (e.g. VMs), storage, and daily backups | UK | N/A – Adequacy country |
| Atlassian Pty Ltd | Level 6, 341 George Street, Sydney NSW 2000, Australia | Atlassian provides a suite of tools we use for software development and collaboration. We use Bitbucket to host our source code, Jira for ticket logging and task management, and Confluence for internal and customer-facing documentation | EU | N/A – Adequacy country (EEA) |
| Zendesk UK Limited | 0 Eastbourne Terrace, London W2 6LA, UK | Customer support ticketing platform | UK / EEA | N/A – Adequacy country (EEA) |
| SendGrid UK Limited (part of Twilio Inc.) | c/o Twilio Inc., 101 Spear Street, San Francisco CA 94105, United States | Email delivery service within the Youmanage platform | US | EU-US DPF + UK Ext. |
| DocuSign UK Limited | The Pavilions, Bridgwater Road, Bristol BS13 8FD, UK | Electronic signature and digital transaction management services used for client documents and workflow | UK | N/A – Adequacy country |